One Kiraana — Banao Khudka Brand
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Terms and Conditions

Last updated: 7 November 2026

These Terms and Conditions (“Terms”) govern your use of the website www.onekiraana.com (the “Website”), the One Kiraana mobile app (the “App”) and the services provided by PRPM Services Pvt. Ltd., which operates One Kiraana (“One Kiraana”, “we”, “us”, “our”). By using the Website, the App or our services, you agree to these Terms. If you do not agree, please do not use them.

1. About One Kiraana

One Kiraana sources, cleans, packs and delivers grocery products to kirana stores, including packs carrying the store's own brand (private label). Store owners place orders through the App. Our services are meant for business and commercial use.

2. Eligibility

By using our services, you confirm that:

  • you are at least 18 years old;
  • you are legally able to enter into a binding contract; and
  • you are using our services for business or commercial purposes.

3. Your account

  • You must give accurate and up-to-date information when you register, including your store name, address and FSSAI number.
  • You are responsible for keeping your App login details confidential and for all activity on your account.
  • We may suspend or close your account in case of misuse, fraud or breach of these Terms.

4. Orders and delivery

  • The minimum order is 30 kg, which can be any mix of products.
  • All orders are subject to availability. Prices and quantities are confirmed at the time of your order.
  • We may accept, reject or cancel any order at our discretion. If we cancel an order you have already paid for, we will refund the amount paid.
  • Once confirmed, an order can be changed or cancelled only if we agree.
  • Orders are delivered to your store's registered address. Delivery timelines are shared with each order and may vary.

5. Private label and label design

  • We design your product label free of charge with your first order. You will review and approve the design before it is printed.
  • You confirm that you own, or have permission to use, any store name, logo or brand you ask us to print, and that it does not infringe anyone else's rights.
  • You decide the MRP and selling price of products sold under your brand. The MRP must comply with applicable law, including the Legal Metrology (Packaged Commodities) Rules, 2011.
  • Where applicable, your store's FSSAI number is printed on the label. You are responsible for holding a valid FSSAI registration or licence.

6. Payments

  • Payments may be made by online transfer, UPI, cash, cheque or other methods we approve.
  • Payment timelines and credit terms, if any, are communicated separately.
  • We are not responsible for delays caused by incorrect payment details or failures of third-party payment services.

7. Product information and compliance

  • Product descriptions, weights and packaging details are provided on a best-effort basis.
  • Images on the Website and in our materials are for illustration only. Actual products and packaging may differ.
  • You are responsible for complying with the laws that apply to your store, including FSSAI requirements.

8. Use of the Website and App

You agree not to:

  • misuse the Website or App, or attempt to disrupt them;
  • access areas or data you are not authorised to access;
  • upload or transmit viruses or other malicious code; or
  • use the Website or App for any unlawful purpose.

9. Intellectual property

  • All content, branding, logos and software of One Kiraana belong to us. You may not copy, reproduce or distribute them without our prior written permission.
  • Your store name, logo and brand remain yours. You give us permission to use them only to design, print and supply products for you.

10. Third-party services

Our services may use third-party providers such as delivery and logistics partners, payment services, WhatsApp, YouTube and Google Play. We are not responsible for the acts or services of these third parties.

11. Limitation of liability

To the maximum extent permitted by law:

  • we are not liable for any indirect, incidental or consequential loss or damage; and
  • our total liability for any claim is limited to the value of the order or service in question.

12. Indemnity

You agree to indemnify and hold One Kiraana harmless from any claims, damages or expenses arising from:

  • your use of the Website, App or services;
  • your breach of these Terms;
  • your breach of any law or regulation; or
  • any store name, logo or brand you ask us to print.

13. Suspension and termination

We may suspend or end your access to the Website, App or services without prior notice if:

  • you breach these Terms;
  • we detect fraudulent or suspicious activity; or
  • we are required to by law or a regulatory authority.

14. Privacy

Our Privacy Policy explains how we handle your personal information.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page. If you continue to use our services after a change, you accept the updated Terms.

17. Contact us

For any questions about these Terms, contact:

  • PRPM Services Pvt. Ltd. (One Kiraana)
  • Registered office: N-24, APMC Market 2, Phase 2, Danabunder, Sector 19C, Vashi, Navi Mumbai, Maharashtra 400703.
  • Unit: Plot No. C-107, Ground Floor, TTC Industrial Area, Off Thane Belapur Road, MIDC Pawane, Navi Mumbai, Maharashtra 400705.
  • Email: support@onekiraana.com
  • Phone: +91 88288 06694